Fordham IT

Managed IT support for small to medium businesses

From onsite + remote IT support to backup and disaster recovery and endpoint + network security, we’ve got all your tech needs covered.

Your external, internal IT team.

We provide managed IT support virtually and in-office across Newcastle, the Hunter Region, Maitland, and beyond.

Unlimited support

Our monthly fixed fee IT model means you can enjoy unlimited support for your business without worrying about expensive unknown invoices at the end of the month. This reduces staff anxiety around asking for IT help, plus you can pay and budget accordingly.

Fewer issues

As well as troubleshooting, we continually monitor your systems, servers and software and aim to minimise the amount of issues your staff experience to allow them to work uninterrupted. When you do need assistance, your dedicated account manager resolves things fast.

Enhanced cybersecurity

We work with a security-conscious mindset. This means we audit and improve the security of your IT systems as we work and collaborate with you to ensure best practices are followed. We can also teach your staff about cybersecurity and how to improve it in your business.

Future planning

We work collaboratively with you to plan for future infrastructure, system, software upgrades and changes in the ever-changing IT landscape. This ensures you stay ahead of the curve and keeps your business switched on and running smoothly into the future.

Small team, big IT expertise

Based in Newcastle, NSW, we’re a small team with big managed IT support expertise. When we work together, we become part of your team-think of us as your external internal IT specialists. This means we’re on call when you need us. And because we know and understand your business, we’re always ready with clever advice and fast solutions.

Jarrod Fordham

“I enjoy helping people fix their issues and building a rapport and relationship that leads them to trust us with one of their most critical assets.”

Jarrod Fordham
Director / IT Specialist

Our support menu

The IT services you need, when you need them.

We use a next-gen (machine learning) endpoint security solution as standard to better protect your business from threats and ransomware. We can also provide advanced options such as MDR and EDR solutions. Managing both Windows and MacOS endpoints.

We can manage your entire Microsoft 365 tenancy. From setting up users, groups and shared mailboxes in Exchange to configuring SharePoint and OneDrive for remote and cloud working. We can also manage your Google Workspace tenancy.

Protect your business if the worst was to happen. We use a modern backup and disaster recovery solution with a cloud-centric approach to ensure your data is always safe and backed up offsite.

We can equip your business with the latest SIP business phone systems. Choose from a mix of physical handsets (3CX) and mobile and desktop apps that let your team work anywhere.

Whatever type of issues or glitches you’re dealing with, we provide unlimited managed IT support as part of our fixed-fee contracts. We deliver it through a mix of fast remote access and onsite work.

We can plan and implement network and wireless internet solutions, including routers, switches and access points. Our cost-effective enterprise hardware ensures strength, security and reliability.

We can help you with various data storage solutions, from onsite solutions such as servers and network-attached storage (specialising in Synology NAS) devices to virtual cloud solutions such as SharePoint and OneDrive.

We can help your staff work remotely from anywhere-a big benefit in today’s flexible working world. Our options include secure remote access and phone systems with reliable mobile apps.

Do you have two sites you need to connect? We can implement a fast and secure site-to-site VPN solution for your business to help you save money and leverage the hardware you already own.

To help ensure you have a strong digital presence in today’s competitive market, we can work with you to redesign your business website and/or make updates when needed.

Boost your IT and business performance with an NBN and fibre internet upgrade, including wireless backup connections. We aim to find a fast, stable solution that improves your operational efficiency.

In addition to our Managed Services, we are able to plan, manage and implement project work of all sizes. We can collaborate with you on both small and large projects and one-off work.

Ready to be supported?

Fill in your details below to arrange an initial meeting to discuss your managed IT support needs or book an IT or security check-up.